Shipping policy

SHIPPING POLICY

At Perinae, we carefully select products for your pets and work with trusted fulfillment partners to deliver your orders directly to you.

Please review the information below before placing your order.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that business days do not include weekends or holidays.

Shipping & Delivery Times

Perinae uses fulfillment partners that may ship orders internationally.

For orders shipped to the United States, please allow approximately 7–20 business days for delivery after processing, depending on the product, destination, shipping carrier, customs processing, and other circumstances.

Some orders may arrive sooner, while others may take longer.

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Delays may occur because of:

International shipping
Customs processing
Shipping carrier delays
Weather
Holidays
High shipping volumes
Incorrect or incomplete shipping information
Other circumstances outside Perinae's reasonable control

We appreciate your patience while your order makes its way to you.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

Please keep in mind that tracking information may take several days to update after an order leaves the fulfillment facility.

International shipments may also have periods where tracking updates are limited while the package is in transit or going through customs.

If you have concerns about your tracking information, contact us at:

hello.perinae@outlook.com

Please include your order number so we can assist you.

Customs, Duties & Import Fees

Some international shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Perinae does not control customs processing times or fees charged by customs authorities.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Once an order has entered processing or fulfillment, we may not be able to change the shipping address.

If a package is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply if the package needs to be reshipped.

Perinae is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Delayed or Lost Packages

International shipments can occasionally experience delays.

If your package has not arrived within the expected delivery timeframe, please first review the tracking information provided with your order.

If you believe your package has been lost or significantly delayed, contact us at:

hello.perinae@outlook.com

Please provide your order number and tracking number so we can investigate the shipment.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If you receive:

A damaged product
A defective product
The wrong product
A missing item

please contact us at hello.perinae@outlook.com as soon as possible.

Please include your order number and clear photos or videos of the product and packaging when applicable.

We will review the issue and work with you to determine an appropriate resolution.

Please do not return an item without contacting Perinae first.

Multiple Shipments

If you purchase multiple products in one order, your items may arrive in separate packages and at different times.

This can happen because products may be fulfilled from different suppliers or fulfillment locations.

If one item arrives before another, please allow additional time for the remaining package to arrive and check the tracking information provided.

Shipping Cancellations & Changes

If you need to cancel an order or change your shipping information, contact us as soon as possible at:

hello.perinae@outlook.com

We will do our best to accommodate your request. However, we cannot guarantee that changes or cancellations can be made once an order has entered processing or fulfillment.