Refund policy

Return & Refund Policy

At Perinae, we want you and your pet to be happy with your purchase. If something isn’t right with your order, please reach out to us and we’ll do our best to make it right.

7-Day Returns

We offer a 7-day return period, which means you have 7 days from the date you receive your item to contact us and request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it
Be unused and unworn
Have its original tags, if applicable
Be in its original packaging, when applicable
Include proof of purchase or your order information

Please do not send an item back before contacting us. Return requests must be approved by Perinae before an item is shipped back.

To request a return, please contact us at hello.perinae@outlook.com with your order number and a brief description of the reason for your return.

If your return is approved, we will provide you with the appropriate return instructions, including the return address and any applicable shipping instructions.

Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us at hello.perinae@outlook.com as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item
Photos of the packaging when relevant

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other appropriate solution.

Please contact us before returning a damaged, defective, or incorrect item.

Non-Returnable Items

Some products may not be eligible for return due to their nature or applicable health and safety requirements.

These may include:

Pet food, treats, and other consumable products
Personalized or custom-made products
Items that have been used by a pet
Products that cannot be safely resold for health or hygiene reasons
Gift cards
Certain sale or clearance items, where clearly stated at the time of purchase

If you are unsure whether your item is eligible for a return, please contact us at hello.perinae@outlook.com before sending anything back.

Sale Items

Items purchased during a sale or promotional period may have different return conditions. Any applicable restrictions will be clearly stated on the product page or at the time of purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item or size, the quickest option is generally to request a return for the original item, if eligible, and place a new order for the item you want.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If Perinae made an error or the item arrived damaged or defective, please contact us before shipping anything back. We will provide instructions for resolving the issue.

Return shipping arrangements may vary depending on the product and fulfillment location.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for Perinae to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at:

hello.perinae@outlook.com

European Union Customers

If your order is shipped to a country within the European Union, additional consumer protection and cancellation rights may apply, including statutory rights relating to distance purchases.

Where applicable, these rights will take precedence over the terms of this policy.